Rodd & Gunn Reviews

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2 customer reviews

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Rodd & Gunn

Rodd & Gunn, known for its men's clothing and accessories, is rated 1.0 out of 5. The rating reflects how fashion-conscious men and professionals view their experience with Rodd & Gunn. Reviews of Rodd & Gunn are verified before publication.

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2 Reviews on Rodd & Gunn

by George D.

Sep 01, 2022

Terrible customer service

I ordered 3 pairs of shorts. I was charged for 3 pairs of shorts before the items shipped. I only received 2 pairs of shorts. The packing list included with the shipment clearly indicates that only 2 pairs of shorts were shipped. I did not receive a refund for the shorts charged but not shipped.Good ecommerce companies only charge for items shipped. If an item isn't shipped good e-commerce companies do not charge for unshipped items. I contacted customer service. In spite of the fact that their own packing list clearly indicates that I was not shipped an item that I was charged for-- they told me I had to take a photo of the items received and that it would need to be "researched" with the warehouse. What needs to be researched??? Their own system says I wasn't shipped an item but I have to send photos and wait for it to be researched. I've never had to do anything like this before with any company. Awful customer service. I will be submitting a fraud claim with my credit card company tomorrow. I should not have to go through this complete hassle to prove I didn't receive an item I was charged for and their own systems know that I wasn't shipped that item.

by Nora291

May 12, 2022

I love the clothes and have spent a lot…

I love the clothes and have spent a lot with them of late. However when I rcently saw the NZ cost versus the UK for the same item I shall not buy anymore from them. A T-shirt in NZ NZ$40 in the UK£90. Even allowing for VAT and shipping and adjusting for FX rate (c.$2:£1) the £90 is ridiculous. In fact its a rip off. I can see maybe £50 due to higher UK costs, freight (marginal) but not, effectively a $140NZ uplift

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